Cryptocurrency transactions typically take around 30 minutes to complete. If your transaction takes longer, then it could mean the blockchain is overloaded.
The most likely explanation is that the network is simultaneously processing a large number of transactions, including yours. StormGain is in no way responsible for any overloading of the blockchain and there is nothing we can do to resolve the situation. For this reason, we recommend you remain paitient and wait for your funds to clear. If you have been waiting for more than 3-4 hours, we advise you to contact our finance department via the contact form and report the problem you are experiencing on the platform. In the form, please specify your deposit method, transaction ID and crypto wallet address.