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Two-factor authentication: Google Authenticator and SMS

Clients' safety is essential to us. That's why we recommend that you enable two-factor verification.

2FA (two-factor verification) is a simple way to improve your safety using an independent verification channel. After you type in your login details and password, the platform will require a 2FA verification. You will have to enter a single-use password that will be sent to your smartphone in order to enter the system.

There are two ways of doing it:

via SMS (you will receive a code in an SMS message),

via Google Authenticator (you will receive a code in an application).

How do you enable it?

Open your application profile:

Enter the 'Safety' section

SMS

Hit the 'Disabled' button

You will see a window where you can verify your phone number. Enter your phone number and click on 'Send the code'.  You will receive a code via SMS. Enter that code.

Google Authenticator

First, you have to download the application.

Click on 'Download' and follow the instructions that appear on the screen.

Click on 'Continue'. 

You will receive a personalized key that will allow you to enter the authenticator.

Scan the QR code using Google Authenticator

Enter the code

If the code is correct, you will see a confirmation message.

In future, every time you enter the StormGain account, you will be required to enter your username and password. You'll then have to enter a 6-digit code or a code that Google will send to your phone.

 

FAQ about Google Authenticator:

  1. What shall I do if system says that verification code is incorrect?

Please check  if the time and time zone has set correctly on the phone with Google Authenticator. The incorrect time could be the issue of an incorrect one-time code generation.

  1. What shall I do if I deleted, reinstalled or need to recover the access to Google Authenticator?

Please  pay attention that when enabling Google Authenticator, you were provided with a secret code (which you should have been written), that you can use to restore your Google Authenticator. Please use this code to restore Google Authenticator.

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