Our transactions generally take up to 1 hour to process. If your transaction takes longer than this, it may be because the blockchain is overloaded. Many transactions are processed at the same time as yours.
In this case, I would suggest that you wait. Unfortunately, StormGain can’t affect issues related to the blockchain being overload.
Please wait for the funds to be credited. If they don’t appear in your account in 4-5 hours, please let us know via the contact form .
In your request, please provide the following transaction information (as text, not a screenshot):
- Sender address
- Recipient address
- Transaction ID (hash)
- Deposit tag (if you deposited XRP)
- Memo ID (if you deposited XLM)
- Payment amount and currency.