Client

Registration process

It's extremely easy to sign up for a trading account. To do so, click or tap 'Register account' in the app (web platform or smartphone/tablet app).

How to delete your account

If you want to delete your account, please withdraw funds from your account first.

What is voice call verification?

Please be informed that we switched on voice calls for several countries as an additional mechanism if there is something wrong with the SMS verification.

Two-factor authentication: Google Authenticator and SMS

Clients' safety is essential to us. That's why we recommend that you enable two-factor verification.

How to recognise scammers?

A scammer is an individual who makes fraudulent transactions on the Internet and in other social areas by abusing people's trust.

'Know Your Customer' and account verification

Know Your Customer is a policy that many banks, financial institutions, and other regulated companies use to verify the client's identity to be able to do business with him or her.

How to restore your password?

If you forgot the password to your account and can't log in, you can restore it on the login page in a web version or when you open the mobile app.

If you can't access your account

If you've forgotten your account password and can't log in, you can restore your password on your own.

Know Your Client (KYC) for withdrawing from the Miner

The KYC procedure is mandatory for all clients when withdrawing funds from the Miner.