Deposit and withdrawal
Why is my withdrawal request being manually processed?
In some cases, withdrawal requests require additional, more in-depth verification procedures on our end. These verification procedures are done to secure the funds in our clients' accounts.
How to contact us?
If you have any questions, we'll gladly provide you with answers.
How can I withdraw?
You can withdraw funds using the methods described below:
Why does my transaction take so long?
As a rule our transaction takes 5-20 minutes to be processed.
How do I cancel my transaction?
Blockchain transactions are irreversible.
What is a hash?
A hash (or the tx ID) is the unique address of your transaction on a blockchain.
My transaction was unsuccessful
Transaction hasn't been included to a blockchain.
How can I deposit funds?
You can deposit funds to your account by transferring a cryptocurrency from an existing crypto wallet or by credit card using SIMPLEX.
How to pass verification when depositing funds using a debit/credit card?
To complete your deposit, you’ll have to pass the verification process.
Fees for depositing and withdrawing funds
You can deposit funds to and withdraw them from your trading account with crypto wallets, debit/credit cards (only for deposits).
Depositing funds
You can deposit funds to a trading account in several ways:
How long do cryptocurrencies transactions take to process?
Cryptocurrency transactions typically take around 30 minutes to complete. If your transaction takes longer, then it could mean the blockchain is overloaded.