Deposit and withdrawal
Why is my withdrawal request being manually processed?
It generally takes no more than 2 hours to process a request to withdraw funds to a crypto wallet.
How can I contact you?
If you have any questions, we are happy to answer them.
How can I withdraw?
You can withdraw funds using the methods described below:
Why does my transaction take so long?
As a rule our transaction takes 5-20 minutes to be processed.
How do I cancel my transaction?
Blockchain transactions are irreversible.
What is hash?
A hash (or the tx ID) is a unique address of your transaction in a blockchain.
My transaction was unsuccessful
Transaction hasn't been included to a blockchain.
How can I deposit
You can deposit your account by transferring a cryptocurrency from an existing crypto wallet or by credit card through the SIMPLEX service.
How to pass verification when depositing funds using a debit/credit card?
To complete your deposit, you’ll have to pass the verification process.
How to withdraw using bank transfer via Bits of Gold? (video instruction)
How to withdraw using bank transfer via Bits of Gold?
Fees for depositing and withdrawing funds
You can deposit funds to and withdraw them from your trading account with crypto wallets, debit/credit cards (only for deposits) and SEPA transfers (for EEA countries).
Depositing funds
You can deposit funds to a trading account in several ways:
How long do cryptocurrencies transactions take to process?
Cryptocurrency transactions typically take around 30 minutes to complete. If your transaction takes longer, then it could mean the blockchain is overloaded.