Deposit and withdrawal

Why is my withdrawal request being manually processed?

It generally takes no more than 2 hours to process a request to withdraw funds to a crypto wallet.

How can I contact you?

If you have any questions, we are happy to answer them.

How can I withdraw?

You can withdraw funds using the methods described below:

Why does my transaction take so long?

As a rule our transaction takes 5-20 minutes to be processed.

How do I cancel my transaction?

Blockchain transactions are irreversible.

What is hash?

A hash (or the tx ID) is a unique address of your transaction in a blockchain.

My transaction was unsuccessful

Transaction hasn't been included to a blockchain.

How can I deposit

You can deposit your account by transferring a cryptocurrency from an existing crypto wallet  or by credit card through the SIMPLEX service.

How to pass verification when depositing funds using a debit/credit card?

To complete your deposit, you’ll have to pass the verification process.

How to withdraw using bank transfer via Bits of Gold? (video instruction)

How to withdraw using bank transfer via Bits of Gold?

Fees for depositing and withdrawing funds

You can deposit funds to and withdraw them from your trading account with crypto wallets, debit/credit cards (only for deposits) and SEPA transfers (for EEA countries).

Depositing funds

You can deposit funds to a trading account in several ways:

How long do cryptocurrencies transactions take to process?

Cryptocurrency transactions typically take around 30 minutes to complete. If your transaction takes longer, then it could mean the blockchain is overloaded.

Most Relevant

How can I contact you?

If you have any questions, we are happy to answer them.

StormGain’s Crypto Miner

StormGain is delighted to announce the launch of its exciting new Cloud Miner tool. This unique, innovative feature enables users to mine their very own cryptocurrency right from their phone.

Active and inactive bonuses

As part of our loyalty programme, clients are awarded a deposit bonus.

How can I withdraw?

You can withdraw funds using the methods described below:

What is Bid price and Ask price?

When trading on financial markets, it's important to bear in mind that there are always 2 prices at any given moment: the price at which you can buy an asset (the Ask price) and the price at which you can sell an asset (the Bid price).

Two-factor authentication: Google Authenticator and SMS

Clients' safety is essential to us. That's why we recommend that you enable two-factor verification.

Trading signals

Our trading signals constitute a ready-made cryptocurrency trading solution.