As a rule our transaction takes 5-20 minutes to be processed. 

If your transaction takes longer, this might be due to a wide range of factors: 

- Blockchain is overloaded.

Many transactions are expected, including yours.

In this situation, you must wait.

The blockchain overload doesn't depend on StormGain.

- Coin updates. 

We may turn off some coins to update a client. 

It will take some time. 

Once we turn it on, you will get your cryptocurrency. 

- DDoS attacks. 

Any platform may experience such issues. 

In this case, all you have to do is wait.