StormGain for Beginners : Help and Support

What is hash?

A hash (or the tx ID) is a unique address of your transaction in a blockchain. Mostly, the hash is a combination of digits and lower case (upper in Ripple) ...

Where is my wallet located?

A wallet is a digital place for your coins to be stored. Each coin has a certain wallet provider.The wallet address represents a randomly generated combinat...

What's the recipient wallet?

In each transaction, there is always a sender and a recipient. The recipient’s address is the wallet address to receive money you want to buy. For examp...

How do I cancel my transaction?

Blockchain transactions are irreversible. Once money is sent, it cannot be rolled back. So if you are going to exchange cryptos check attentively all th...

When should I receive my money?

Transactions take 5-20 minutes to be processed. If a transaction is large (over 1 BTC worth), processing may take longer depending on the size of your tra...

Why does my transaction take so long?

As a rule our transaction takes 5-20 minutes to be processed. If your transaction takes longer, this might be due to a wide range of factors. 1. Blockchai...